Page 149 - Foxled-Catalogo-PN-Casa_Inteligente-2022-23

Warranty declaration

by Paul Neuhaus GmbH, Olakenweg 36, 59457 Werl, Germany Costs for assembly, disassembly and transport, as well as
expenses, postage and the like are excluded from the warranty.
Dear Customer, Also consequential damages, loss of business and loss of
profit, which are attributable to a defective or defective Paul
Paul Neuhaus GmbH grants all users and businesses that have Neuhaus product, are not covered by the assured warranty.
procured a luminaire directly from Paul Neuhaus GmbH and
also to all users who have procured such a luminaire from a 4. Warranty exclusion and warranty certificate
dealer, who, in turn, has procured the luminaire directly from Warranty claims are only valid if, within the warranty period,
Paul Neuhaus GmbH (authorized dealer) but no later than the end of the working day following the end
• if not otherwise stated, the legal warranty for a period of of the warranty period, the defective product is presented
2 years accompanied by a receipt or a dated invoice from Paul
• for all luminaires that have the 5 year warranty seal affixed Neuhaus GmbH or the authorized dealer. The corresponding
on the packaging, a free-of-cost manufacturer’s warranty purchase receipts must therefore be kept until the end of the
for a period of 5 years covering the luminaire as well as warranty period.
the lamp, however, only if the lamp cannot be replaced
and is permanently fixed to the luminaire, – the following 5. Commencement of warranty
luminaires – For each luminaire, whose packaging carries the 5-year
warranty seal, the warranty period is 5 years. It begins on the
date of purchase, which is stated on the proof of purchase and
SUBSTANCE OF THE WARRANTY: ends 5 years after that date. An extension of the warranty is
excluded. In particular, it shall not be extended by a warranty
1. Warranty protection claim. Also, no new warranty begins through the provision of a
Paul Neuhaus GmbH warranties the user and/or business that replacement product. The warranty periods that are applicable
its luminaires possess the properties that have been assured in to the authorized agent shall not be added on to that of the
the performance and item descriptions and that the luminaires end user.
are free of design faults, material and manufacturing defects.
The state of the art and the scientific findings at the time of 6. Other claims
the manufacture of the product shall be decisive. The warranty by Paul Neuhaus GmbH does not restrict the
statutory rights of consumers, in particular, the rights arising
The warranty extends to the faultless functioning of the from § 437 of the BGB (German Civil Code) (supplementary
luminaires, the built-in electronic components and the use of performance, withdrawal or reduction, compensation due
faultless materials, in particular their surfaces made of glass, to damage) in the event of a defect in the luminaire, these
metal and/or plastic. statutory rights exist independently of the warranty for the
luminaire. Liability under the Product Liability Act is also not
The guarantee of the lighting function is limited by the fact limited by the guarantee.
that the light output of the LED lamp decreases with its service
life (wear and tear due to use). 7. Enforcement of the warranty
In order to enforce the warranty, the warranty case must
The service life of an LED light source is defined as the period be reported immediately and the product must be returned
of time in which it is in continuous operation and during which along with a copy of the proof of purchase in accordance with
the luminosity drops to 70% of the output value which it had at Section 4 of this declaration. The notification must be made in
commissioning. writing to:
Paul Neuhaus warranties that the LED lamps shall have, at Paul Neuhaus GmbH
least, the value of L70/B10. L70 means that 70% of the initial Olakenweg 36
luminosity is assured after the expiry of the service life of the 59457 Werl
LEDs. – B10 means that only 10% of the LEDs will undershoot
this value after the end of the service life of the LEDs. The defective or faulty product must also be sent to the
address given above after receipt of the return form.
2. Terms of the warranty
The warranty is valid under the following conditions:
• The proper use of the Paul Neuhaus luminaire in accordance
with its instructions for operation and use
• Maintenance and care of the luminaire in accordance with
the instructions for use
• The mounting and installation in accordance with the
instructions for operation and use and the installation
instructions
• Complying with the limit values for the supply voltage and
the environmental effects in accordance with the instructions
for operation and use as well as the installation instructions
• Avoidance chemical and physical adverse effects
• The omission of unauthorized additions and conversions
carried out on your own. What is excluded from the warranty
are all items that have been procured from Paul Neuhaus,
which are second-choice articles or samples.
A settled warranty claim does not lead to a new warranty of
five years. The remaining warranty period from the original
warranty period shall also apply to the replacement product.
3. Warranty services
In the event of a defect or deficiency in the luminaire, the
warranty shall cover, at the discretion of Paul Neuhaus GmbH,
a free of charge repair or a free of charge replacement delivery
or a replacement delivery of a similar or corresponding Paul
Neuhaus product. Paul Neuhaus GmbH reserves the right to
adapt the warranty service to technical progress.

149